Sale terms


VETBOT cooperates with individuals and legal entities worldwide.

You can choose the method of payment for your order when you make your order:

- Cash payment (only for Russia)
- Online payment by bank card.
- Wire transfer.

Payment must be made by invoice. Invoice could be created by customer in self-service mode while placing an order on website. But it is recommended to arrange an invoice with our managers.

Our customers are provided with all necessary documents (commercial invoices, sales receipts, consignment notes).

Orders are fullfilled by:
VetBot, LLC
Russian registration number: 1197847223826
Russian tax identifier: 7842176488
Billing address: Novgorodskaya st 14A, room 205, Saint-Petersburg, Russia, ZIP 191144

Also, there is available an additional warehouse in Kassel, Germany.

We are glad to offer our customers a delivery service.

The delivery to Moscow, St. Petersburg, Moscow region and Leningrad region is carried out by our own transport, the delivery to other regions of the Russian Federation is carried out through transport companies. In Kazakhstan delivery is carried out by transport companies of Kazakhstan.

VETBOT exports of goods to EU countries and exports to non-CIS countries. The company goes through all export procedures. Delivery of goods is usually done in EXW or CPT terms, as agreed with Customer.